Shipping Info
Shipping & Delivery
At HELIASK, we work hard to process and ship your order as quickly as possible while ensuring every product meets our quality standards.
Order Processing
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During product launches, promotions, or holiday seasons, processing times may be longer than usual.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Options
Standard Shipping (United States)
- Estimated Delivery: 12–15 business days
- Shipping Fee: $5
Priority Shipping (United States)
- Estimated Delivery: 10–12 business days
- Shipping Fee: $10
Estimated delivery times begin after your order has been processed and dispatched.
Shipping times are estimates only and are not guaranteed.
Shipping Carriers
Depending on your location and the shipping method selected, your order may be delivered by USPS or other trusted domestic and international shipping partners.
The carrier used may vary based on destination, package size, and logistics availability.
International Shipping
HELIASK may ship to selected international destinations.
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local authorities unless otherwise stated during checkout.
Delivery times for international shipments may vary depending on customs clearance and local postal services.
Shipping Delays
While we strive to deliver every order on time, occasional delays may occur due to circumstances beyond our control, including:
- Customs inspections
- Weather conditions
- Carrier delays
- High shipping volumes
- Public holidays
- Natural disasters or other force majeure events
HELIASK is not responsible for delays caused by third-party shipping carriers or customs authorities.
Shipping Protection
If Shipping Protection is offered during checkout, customers may choose to add this optional service to their order.
When Shipping Protection has been purchased, eligible orders that are confirmed as lost or stolen during transit may qualify for a replacement or refund, subject to the terms of the Shipping Protection program.
If Shipping Protection is declined, HELIASK will still provide assistance in working with the shipping carrier; however, replacement or reimbursement for lost or stolen packages cannot be guaranteed.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is provided and the order has already been shipped, HELIASK cannot guarantee successful delivery or reimbursement.
If you notice an address error, please contact us immediately at:
We will do our best to update your order before shipment.
Return Policy
We offer a 30-day return period from the date your order is delivered, subject to the conditions below.
Return Eligibility
To qualify for a return:
- Your return request must be submitted within 30 days of delivery.
- Products must be unused, unopened, and in their original sealed packaging.
- Products must be returned in resalable condition.
- Proof of purchase is required.
For health and safety reasons, opened dietary supplements, products with broken safety seals, or partially used products cannot normally be returned unless required by applicable law or the product arrived damaged or defective.
Products marked as Final Sale, promotional items, gift cards, or other non-returnable items are not eligible for return unless they are defective.
How to Request a Return
To begin a return:
- Contact our customer support team at info@heliask.com.
- Include your order number and reason for the return.
- Wait for return authorization and shipping instructions.
- Ship the approved return to the address provided by our support team.
Returns sent without prior authorization may experience delays or may not be accepted.
Return Shipping Costs
Unless the return is due to our error or a defective product:
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
- Return shipping costs are not reimbursed.
Bundles & Promotional Discounts
If part of a bundle or promotional offer is returned, the original promotional pricing may no longer apply.
Your refund will be adjusted based on the regular selling price of the products you keep.
Need Assistance?
If you have any questions regarding shipping, delivery, or returns, our customer support team is happy to help.
HELIASK
📩 Email: info@heliask.com
🌐 Website: heliask.com