Refund Policy

Refund Policy – HELIASK

At HELIASK, customer satisfaction is important to us. If you experience an issue with your order, subscription, or digital services, we're here to help. Please review our refund and return policy below.

Digital Services & Memberships

HELIASK may offer digital services, platform subscriptions, memberships, educational content, and other online services.

Unless otherwise required by applicable law or expressly stated at the time of purchase:

  • Fees paid for digital services or memberships are generally non-refundable once access to the service has been granted.

  • Users may cancel future subscription renewals at any time through their account settings or by contacting our support team.

  • Cancellation of a subscription prevents future billing but does not automatically entitle the user to a refund for the current billing period.

  • If HELIASK is unable to provide a purchased digital service due to a technical issue under our control, we may offer a refund, service credit, or another appropriate solution at our discretion.

Health Assessments & Laboratory Services

If HELIASK offers health assessments, laboratory partnerships, or similar services, refund eligibility may depend on the stage of the service.

Services that have already been initiated—including the issuance of laboratory instructions, digital assessment materials, or the processing of uploaded health information—may not be eligible for a full refund.

Where applicable, any refunds for these services will be evaluated on a case-by-case basis and in accordance with applicable consumer protection laws.

Health Devices

Health devices and wellness products sold through HELIASK are covered by this Refund Policy unless a separate warranty or return policy is provided with the product.

Certain devices may include manufacturer warranties that apply independently of this policy.