Privacy Policy

Privacy Policy – HELIASK

At HELIASK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit heliask.com, create an account, subscribe to our communications, or purchase our products.

We believe that trust is the foundation of every customer relationship. That's why we are committed to handling your personal information responsibly, securely, and transparently.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by our payment providers)
  • Purchase and order history
  • Account login information (if applicable)
  • Device information, browser type, IP address, and website usage data
  • Marketing preferences and communication history

We collect only the information necessary to operate our business, process your orders, improve our services, and provide customer support.

How We Collect Your Information

We may collect information through:

  • Orders placed on our website
  • Customer account registration
  • Newsletter and promotional sign-ups
  • Contact forms and customer support requests
  • Cookies and similar tracking technologies
  • Analytics platforms
  • Advertising platforms
  • Trusted third-party service providers that help us operate our business

Like most e-commerce websites, we use cookies to improve your browsing experience, remember your preferences, analyze website traffic, and deliver relevant advertising.

You can manage or disable cookies through your browser settings at any time.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Verify transactions and prevent fraud
  • Improve our website and products
  • Personalize your shopping experience
  • Send order confirmations and shipping updates
  • Respond to your inquiries
  • Send promotional emails or SMS messages (only where permitted or with your consent)
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted service providers that help us operate our business, including:

  • Shopify
  • Payment processors (such as Stripe or PayPal)
  • Shipping and logistics partners
  • Email and SMS marketing providers
  • Analytics providers
  • Advertising platforms such as Meta and Google

These providers receive only the information necessary to perform their services and are required to protect your information in accordance with applicable privacy laws.

Cookies & Tracking Technologies

HELIASK uses cookies and similar technologies to:

  • Remember your preferences
  • Maintain website functionality
  • Analyze website traffic
  • Improve user experience
  • Measure advertising performance
  • Deliver personalized advertising

You may disable cookies through your browser settings, although some website features may no longer function properly.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Request a copy of your stored information
  • Withdraw consent where applicable
  • Object to certain types of data processing
  • Unsubscribe from marketing communications at any time

If you are located within the European Economic Area (EEA), your personal data is processed in accordance with the General Data Protection Regulation (GDPR).

Residents of certain U.S. states, including California, may also have additional privacy rights under applicable state laws.

Data Security

Protecting your information is important to us.

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information, including:

  • SSL-encrypted website connections
  • Secure payment processing
  • Restricted access to customer information
  • Continuous monitoring for security vulnerabilities
  • Trusted third-party infrastructure providers

While we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Third-Party Services

Our website may contain links to third-party websites or services.

HELIASK is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party services you visit.

Children's Privacy

HELIASK does not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

The updated version will become effective immediately upon publication on this page.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

HELIASK

Email: info@heliask.com

Website: heliask.com