Privacy Policy

Privacy Policy – HELIASK

At HELIASK, protecting your privacy and personal information is one of our highest priorities. We are committed to handling your information responsibly, securely, and transparently while providing personalized health insights, digital health services, and premium health products.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit heliask.com, create an account, use the HELIASK platform, upload health information, subscribe to our services, purchase products, or otherwise interact with us.

By using HELIASK, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with HELIASK, we may collect the following categories of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Account login credentials

  • Purchase and subscription history

  • Customer support communications

  • Marketing preferences

Payment Information

Payments are processed securely through trusted third-party payment providers. HELIASK does not store complete payment card information.

Health Information

If you choose to use our platform, you may voluntarily provide health-related information, including but not limited to:

  • Laboratory reports

  • Biomarker results

  • Health questionnaires

  • Lifestyle information

  • Nutrition information

  • Exercise habits

  • Sleep information

  • Body measurements

  • Wellness goals

  • Other health-related information you choose to provide

Wearable Device Data

If you choose to connect supported services, HELIASK may receive information from third-party health platforms, including:

  • Apple Health

  • Apple Watch

  • Garmin

  • WHOOP

  • Oura

  • Fitbit

  • Google Fit

  • Other supported wearable devices and health services

Only the information you authorize will be accessed.

Technical Information

We may automatically collect:

  • IP address

  • Device type

  • Browser information

  • Operating system

  • Website usage

  • Cookies

  • Analytics information

How We Collect Information

Information may be collected through:

  • Account registration

  • Product purchases

  • Membership subscriptions

  • Health assessment purchases

  • Uploaded laboratory reports

  • Connected wearable devices

  • Customer support requests

  • Contact forms

  • Newsletter subscriptions

  • Cookies and similar technologies

  • Analytics tools

  • Advertising platforms

  • Trusted third-party service providers

How We Use Your Information

We use your information to:

  • Create and manage your HELIASK account

  • Process purchases and subscriptions

  • Deliver products and digital services

  • Analyze uploaded health information

  • Generate personalized health insights

  • Display historical health trends

  • Provide customer support

  • Improve our platform and services

  • Detect fraud and protect security

  • Respond to inquiries

  • Send order updates and account notifications

  • Send marketing communications where permitted or with your consent

  • Comply with legal obligations

Artificial Intelligence & Personalized Insights

HELIASK may use automated technologies, including artificial intelligence, to organize, analyze, summarize, and present user-provided health information in a more understandable format.

These technologies are intended solely to provide educational insights and improve the user experience.

HELIASK does not provide medical diagnoses, medical treatment, or emergency healthcare services.

Personalized insights generated by the platform should not replace advice from qualified healthcare professionals.

Health Information

Health-related information is treated with additional care due to its sensitive nature.

We use this information solely to provide the services requested by the user, including:

  • Health dashboards

  • Personalized insights

  • Long-term health tracking

  • Biomarker visualization

  • Educational recommendations

  • Platform functionality

We do not sell health-related personal information.

We do not use health information for targeted advertising.

Wearable & Third-Party Integrations

Users may choose to connect third-party services to HELIASK.

Data received from connected providers is processed only for the purposes authorized by the user.

Users may disconnect connected services at any time through their account settings or through the respective third-party provider.

HELIASK is not responsible for the accuracy, availability, or operation of third-party services.

Sharing Your Information

We never sell your personal information.

We may share limited information with trusted service providers that help operate our business, including:

  • Shopify

  • Payment providers

  • Shipping partners

  • Cloud infrastructure providers

  • Email and SMS providers

  • Analytics providers

  • Security providers

  • Customer support platforms

  • Laboratory partners (only where necessary for requested services)

  • Technology partners supporting the HELIASK platform

Each provider receives only the information necessary to perform its services and is expected to protect your information in accordance with applicable privacy laws.

Cookies & Tracking Technologies

HELIASK uses cookies and similar technologies to:

  • Maintain website functionality

  • Remember your preferences

  • Improve user experience

  • Analyze website traffic

  • Measure website performance

  • Personalize website content

  • Improve advertising effectiveness

You may manage or disable cookies through your browser settings.

Some website features may not function properly if cookies are disabled.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Request a copy of your stored information

  • Export your personal data

  • Withdraw consent where applicable

  • Object to certain data processing activities

  • Unsubscribe from marketing communications

Residents of the European Economic Area may have additional rights under the General Data Protection Regulation (GDPR).

Residents of certain U.S. states may also have rights under applicable privacy laws.

Data Security

Protecting your information is a priority.

We implement reasonable administrative, technical, and organizational safeguards designed to help protect personal information, including:

  • Secure encrypted connections

  • Access controls

  • Authentication measures

  • Secure payment processing

  • Encrypted data storage where appropriate

  • Security monitoring

  • Trusted cloud infrastructure

Although we use reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain information only for as long as necessary to:

  • Provide our services

  • Maintain user accounts

  • Process purchases

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Children's Privacy

HELIASK is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version becomes effective immediately upon publication unless otherwise stated.

We encourage users to review this Privacy Policy periodically.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

HELIASK

📩 Email: info@heliask.com

🌐 Website: heliask.com